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Quality Assurance

Quality Assurance

Quality Assurance

Are you looking to improve your contact centre metrics and quality? Enhance adherence and compliance with reduced regulatory risk? Or improve your customer service levels? 

We offer flexible, managed Quality Assurance Solutions to independently analyse customer communications and provide expert professional services to help organisations develop, improve, and enhance their customers’ experience and ensure compliance.

Thumbs Up
Thumbs Up

Quality Assurance

Are you looking to improve your contact centre metrics and quality? Enhance adherence and compliance with reduced regulatory risk? Or improve your customer service levels? 

We offer flexible, managed Quality Assurance Solutions to independently analyse customer communications and provide expert professional services to help organisations develop, improve, and enhance their customers’ experience and ensure compliance.

Surveys and quality assurance

At Proway Marketing we are able to use our knowledge and expertise to professionally survey your clients and customers to establish how they feel about your organisation and the products and services that you offer, providing a true picture of what your customers and prospects really want, and what they expect from your products or services.

By using a human approach, we can also independently assess the quality of interactions with your clients and customers to ensure they meet both your internal standards and any legal or audit requirements.

Research 6
Research 6

Surveys and quality assurance

At Proway Marketing we are able to use our knowledge and expertise to professionally survey your clients and customers to establish how they feel about your organisation and the products and services that you offer, providing a true picture of what your customers and prospects really want, and what they expect from your products or services.

By using a human approach, we can also independently assess the quality of interactions with your clients and customers to ensure they meet both your internal standards and any legal or audit requirements.

Excellent Customer Service

Excellent Customer Service

We strive to deliver an exceptional relationship with the highest possible standards for our clients.  Our relationships are built on trust, exceptional customer service, open and honest tangible communication.  Our employees are professional, hard-working, impartial, discrete, analytical and have great attention to detail in every campaign.

Our regular communication, feedback and reports highlight positive engagement and also recommend areas for improvement and potential non-compliance allowing our clients to respond accordingly, reduce regulatory risk and drive improvement.

Excellent Customer Service

Excellent Customer Service

We strive to deliver an exceptional relationship with the highest possible standards for our clients.  Our relationships are built on trust, exceptional customer service, open and honest tangible communication.  Our employees are professional, hard-working, impartial, discrete, analytical and have great attention to detail in every campaign.

Our regular communication, feedback and reports highlight positive engagement and also recommend areas for improvement and potential non-compliance allowing our clients to respond accordingly, reduce regulatory risk and drive improvement.

Registered with The Information Commissioners Office – Registered Number – ZA148418

Address: 
Proway Marketing Ltd,
Cranbourne Lane, 
Basingstoke,
RG21 3NX
Mail: info@prowaymarketing.co.uk
Telephone 01256 578078

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